TacoTime Leadership Places Strong Value on Franchisee Feedback

Owner engagement helps drive key decisions that continue to keep TacoTime’s fresh, delicious menu a consumer favorite

It’s not uncommon for a national restaurant to have a corporate chef helping drive development and perfecting new items in a test kitchen. In that scenario, individual owners aren’t always part of the decision making process. At TacoTime® Mexican food franchise, however, the team-centric corporate culture places high value on owner feedback in all areas of the business — including menu changes.

When entrepreneurs join the TacoTime family of franchisees, they join a collaborative network of owners and corporate management from Kahala Brands™ striving to keep the brand a consumer favorite, something they’ve done for the past 50+ years.

“This is not a business where you buy a franchise and then are just told what to sell and how much to sell it for. That is a very big deal for us because it keeps us invested in making the food — and the customer experience — better all the time,” says Denise Staley, who along with husband Lee is a longtime owner of five TacoTime franchise locations in Wyoming. “We work with the corporate chef; we test new items in our stores; we work on the promotional calendar. All these things are huge because they keep us engaged with what’s happening with TacoTime.”

TacoTime leadership provides owners with multiple ways to share input

TacoTime’s leadership is in constant communication with franchisees, providing them with multiple ways to provide feedback on everything from new food items to online marketing. It’s a strong component of a proven business model, and one the franchise industry has taken note of — TacoTime was once again named to Entrepreneur’s 200+ list, a go-to resource for investments across all segments of the industry, in 2018.

You also won’t find many franchise brands whose president holds the dual role of brand president and franchisee. Kevin Gingrich worked his way up through the ranks, from team member in TacoTime stores to holding management positions. He and his wife, Joy, own several TacoTime locations in Utah. Most importantly, he is a huge fan of TacoTime food, taking time to eat at a location multiple times a week.

TacoTime is ready for the spotlight. With more than 250 locations in the United States and Canada, the Mexican food franchise is ready to break out of its home turf in the Pacific Northwest and hit the national stage. TacoTime is looking for entrepreneurs who are passionate about bringing authentic and affordable Mexican food to their communities. TacoTime is led by a veteran franchise team and has a dedicated brand support team as part of the Kahala Brands family.